1. Terms & Conditions (UK – Limited Company)
Last updated: 29th September 2025
1. Introduction
We are Buzz Technologies Limited, a company registered in England and Wales (14194945) with our registered office at 35 Ballards Lane, London, N3 1XW.
These Terms and Conditions (“Terms”) govern your use of our discovery and booking platform (the “Platform”). By creating an account, browsing, or booking via the Platform, you agree to these Terms.
If you do not accept these Terms, you must not use the Platform.
2. Eligibility
- You must be at least 18 years old to use the Platform.
- By registering, you confirm you have the legal capacity to enter into these Terms.
3. Services
- We provide a platform to discover and book venues and experiences (restaurants, bars, cafes, nightlife, fitness, wellbeing, and similar).
- Recommendations may be provided by ambassadors, AI, or curated listings.
- Bookings may be made through us or directly with third-party providers.
- We reserve the right to update, modify, or discontinue features at our discretion.
4. User Accounts
- You may need to create an account to access some services.
- You must provide accurate and up-to-date information.
- You are responsible for keeping your login details secure.
5. Bookings & Payments
- Bookings are made either directly with us or with third-party providers (venues, booking partners). In most cases, your contract for the service is with the provider, not with us.
- Payment processing is handled by authorised third-party payment processors.
- Venue terms (including cancellation, no-show, and refund policies) apply to your booking.
- We are not liable for pricing errors or availability issues caused by third-party providers.
6. User Responsibilities
You must not:
- Use the Platform for unlawful or fraudulent purposes.
- Post misleading, offensive, or defamatory content.
- Infringe the intellectual property rights of others.
- Interfere with or attempt to gain unauthorised access to the Platform.
7. Content & IP Rights
- All Platform content (text, images, logos, branding) is owned by us or licensed to us.
- You may not copy, reproduce, or exploit our content without permission.
- If you submit content (e.g., reviews, images), you grant us a worldwide, royalty-free licence to use, display, and share it in connection with the Platform.
8. Recommendations Disclaimer
- AI-driven and ambassador recommendations are for guidance only.
- We do not guarantee that any venue, activity, or service will meet your expectations.
9. ESG Commitment
- We reinvest a portion of profits into local community and sustainability projects.
- This is a voluntary initiative and not a contractual obligation enforceable by users.
10. Privacy & Data
- We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.
- By using the Platform, you agree to such processing.
11. Liability
- The Platform is provided “as is” without warranties.
- We are not liable for:
- Any loss, injury, or damage caused by third-party providers.
- Indirect or consequential losses.
- Our total liability for claims under these Terms shall not exceed the total amount you paid via the Platform in the 12 months before the claim.
12. Termination
- We may suspend or terminate your account if you breach these Terms or for operational/security reasons.
- On termination, your right to use the Platform ends immediately.
13. Amendments
- We may update these Terms occasionally.
- Material changes will be notified via the Platform.
- Continued use constitutes acceptance of updated Terms.
14. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes shall be subject to the exclusive jurisdiction of the English courts.
15. Contact Us
Buzz Technologies Limited
Registered in England & Wales (Company No. 14194945)
35 Ballards Lane, London, N3 1XW
Email: Jay@unpluggedventures.io
2. Privacy Policy (UK GDPR)
Last updated: 29th September 2025
1. Who We Are
We are Buzz Technologies Limited registered in England and Wales (Company No. 14194945). We act as the “data controller” for personal data we collect.
2. What Data We Collect
- Account Information: name, email, password, preferences.
- Booking Data: reservations, purchases, cancellations.
- Payment Data: processed securely by third-party payment providers (we do not store card details).
- Usage Data: app interactions, device information, IP address.
- Content You Provide: reviews, feedback, images.
3. How We Use Your Data
We use your personal data to:
- Provide and manage your account.
- Facilitate bookings and payments.
- Personalise recommendations (including AI suggestions).
- Communicate with you (service updates, notifications).
- Improve our Platform through analytics.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your data under UK GDPR based on:
- Contract (to provide our services).
- Consent (for marketing communications).
- Legitimate interests (to improve services, prevent fraud).
- Legal obligation (e.g., financial reporting).
5. Sharing Data
We may share your data with:
- Service providers and venues to complete your bookings.
- Payment processors for secure transactions.
- IT, analytics, and hosting providers supporting our Platform.
- Regulators, where required by law.
We do not sell your data.
6. International Transfers
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses).
7. Retention
We retain your data only as long as necessary for our services, legal, and accounting obligations.
8. Your Rights
Under UK GDPR you have the right to:
- Access, rectify, or erase your data.
- Restrict or object to processing.
- Port your data to another provider.
- Withdraw consent (e.g., for marketing).
To exercise rights, contact us at Jay@unpluggedventures.io
9. Cookies & Tracking
We use cookies and similar technologies for functionality, analytics, and (if you consent) marketing. See our Cookie Policy below for details.
10. Security
We use appropriate technical and organisational measures to protect your data.
11. Complaints
If you are unhappy with how we process your data, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
3. Cookie Policy
Last updated: 29th September 2025
1. What Are Cookies?
Cookies are small text files stored on your device when you use our Platform. They help us operate the Platform effectively and provide a better experience.
2. Types of Cookies We Use
- Essential Cookies: Required for core functionality (e.g., login, bookings).
- Analytics Cookies: Help us understand how users interact with the Platform (used only with consent).
- Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness (used only with consent).
- Functional Cookies: Remember your preferences and settings.
3. Managing Cookies
You can manage cookies via your browser settings and within the Platform’s cookie consent tool. Blocking some cookies may affect the functionality of the Platform.
4. Third-Party Cookies
Some cookies may be placed by third-party providers (e.g., analytics or advertising partners). These providers have their own privacy and cookie policies.
5. Contact Us
For questions about cookies, contact us at Jay@unpluggedventures.io
